Retail Banking Newsletter - Edition 4
In our 4th edition of the European Retail Banking Newsletter, we feature four articles that cover customer loyalty, growth in direct banking, Islamic Finance, and funding in the European banking industry.
Customer Loyalty - How to Retain Clients and Influence Profits
Compared to new customer acquisitions, managing customer loyalty has not been a priority for financial institutions in recent years. This paper shows how important the topic is and how big its financial impact can be.
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Direct Banking Revisited
Research shows that direct banks will continue to grow at above average market growth rates for the foreseeable future, fuelled by an upgraded position, broader product range, improved customer experience and a growing population of direct banking clients. This report suggests that profitable business models exist for direct banks in most countries.
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Islamic Finance – Building 150 Financial Institutions by 2020
Shari'ah-compliant assets represent only 1% of global financial assets. However, the market has been growing at over 30% annually since 2000 and is set for continued growth. In this Oliver Wyman perspective, we estimate that there is demand for many more financial institutions in this sector.
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The State of European Bank Funding
Securing sufficient funding is the greatest challenge facing the European banking industry. To understand these issues better, we surveyed fixed income investors to discover their current views, prognoses and cost expectations for a range of bank funding instruments. The report presents the results of this survey, together with our assessment of current and future trends in banks demand for funding and the implications of this for banks and policy makers.
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